> For the complete documentation index, see [llms.txt](https://aokservices.gitbook.io/mwtools/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aokservices.gitbook.io/mwtools/error-fixes/key-not-found.md).

# Key not found

#### Most of the time, this error message is triggered by the loader having issues communication with our Authentication servers. The following steps should help to eliminate it.

* Use a VPN ([ProtonVPN](https://protonvpn.com/) is free)\
  This may be required for some people because of your firewall, or your ISP blocking the connection.
* Use the latest loader
* Use a different network

#### Ensure that your key still has time left on it (Time of your sub counts down from its first activation in the loader). Remember that products which contain "+ spoofer" in the title do not mean you need to use the spoofer loader, it is built directly into the tool itself.

## Server Error

#### This page is for when a server connection error occurs when trying to load a tool.

99% of the time, a server error occurs when our Authentication servers are down. In that case, we will be aware, and have put out an announcement regarding this in the Discord server. For the other 1% of the time, you can try some of the following fixes!