# Common Questions

### Q:  Where do I get the updated loader?

A: The loader auto-updates, you do not have to worry about manually downloading. You can get the loader from purchasing our products, or opening a ticket in server and provide proof that u purchased from us.

### Q:  How does the Blocker work? it doesn't change my serials?

A: Correct. AOK'S blocker does not change your serials. It makes it so the anti-cheat does not retrieve your serials.

### Q:  My loader says "updated loader" what do I do now?

A: The loader has been updated, click on exit and re-open the loader.

### Q:  Is there controller support?

A: Yes, controller binding is being added to be supported.

### Q: Where do I make a Support Ticket?

A: In AOK'S server if you need help or have any problems.

### Q: How do I load A.O.K Services safely? 

 A: Once you're logged into the client, click on spoof if u have one, then load. You can then start Warzone. Always spoof and load before starting warzone or Battlenet.

### Q: How do I open the menu?

A: INS key. If you have a 60% keyboard, find out the keyboard shortcut for your specific keyboard. Most common ones are fn + j and fn + esc. If for some reason your **Insert** key does not work, use windows on-screen keyboard.

### Q: My game is crashing when I load A.O.K Services?

A: Ensure you are fully loaded into the main menu of the loader and have finished downloading before loading the software. Re-install your NVIDIA drivers as well. Scan and Repair is also recommended. 

### Q: Loader says “success” but the menu won’t show up in-game 

A: Ensure you are in a lobby, then press insert on your keyboard. If this still is unsuccessful, open a support ticket and we will be able to help further.